This privacy policy (the “Privacy Policy”) applies to Safqa’s iOS and Android mobile applications and related online services (collectively, the “App” or the “Services”). It explains how Safqa collects, processes, stores, transfers, and protects Personal Data (as defined below) of individuals and entities (“Users”) using the App and/or the Services.
Safqa is committed to safeguarding User privacy and ensuring compliance with applicable data protection legislation, including but not limited to, Kuwait’s data privacy legislation, and other applicable laws.
You should review the entirety of this Privacy Policy before using the App and/or the Services. If the processing of your personal data as described in this Privacy Policy is not acceptable to you, do not use or continue using the App or the Services and/or submit your Personal Data.
You are deemed to have read, understood and agreed to all of the terms and conditions set out in this Privacy Policy if you do any of the following:
- (a) sign and/or agree to this Privacy Policy either electronically or manually;
- (b) sign and/or agree either electronically or manually to any of Safqa’s standard terms and conditions (including, but not limited to, the Terms of Use) into which this Privacy Policy is incorporated by reference or otherwise;
- (c) creation of an account; or
- (d) continue to use the Services and/or the App.
By agreeing to this Privacy Policy, you authorize Safqa and any of its affiliates to exercise any of the rights or matters specified under this Privacy Policy.
1. General Information
1.1 Data Controller and Processor
The party responsible for data control and processing is:
Safqa for Electronic Publishing W.L.L (or any of its designated affiliates)
Email: support@safqa.com
Website: www.safqa.com
1.2 Personal Data
For purposes of this Privacy Policy, the term “Personal Data” means any personal information relating to an identified or identifiable individual, including but not limited to, the following information:
- Identification data (name, age, nationality, sex, email address and contact details);
- Account data (username, profile settings, subscription level);
- Technical identifiers (IP address, device ID, cookies, advertising ID);
- Usage data (session logs, crash reports, activity within the App);
- Payment confirmations and subscription status (processed by third parties).
2. Data Collection
You agree and confirm that data collection may entail the following:
2.1 User-Provided Data
- Registration details (email, password, username);
- Profile data (avatar, bio, subscription preferences);
- Communications (support requests, inquiries, feedback).
2.2 Automatically Collected Data
- Device data (model, OS, IP address, crash logs);
- Session activity (features accessed, session duration or adding stocks to watchlists);
- App instance IDs and advertising IDs;
- Analytics data collected through Firebase.
2.3 Third-Party Data Sources
- Social login providers (Apple, Google) may provide registration details.
- Safqa does not control what third parties collect independently.
2.4 Cookies and Tracking Technologies
Safqa and its providers use cookies or equivalent technologies for:
- Authentication and login;
- Analytics and performance;
- Security and fraud prevention.
Users may manage preferences in their device or browser settings, but some features may not function properly if disabled.
3. Profile Visibility
- Public fields may include: username, avatar, bio, subscription tier.
- Private fields include: email, password, billing details.
- Users may adjust profile settings via account preferences.
4. Use of Personal Data
You agree and confirm that, amongst other functions and purposes, Safqa processes data to:
- Provide and operate the Services;
- Authenticate Users and secure accounts;
- Process subscriptions and payments;
- Send system notifications and service updates;
- Detect fraud, abuse, and misuse;
- Analyze usage and improve features;
- Comply with legal and regulatory requirements.
5. Data Sharing and Disclosure
Safqa does not sell Personal Data. Safqa may disclose or share Personal Data only:
- With Providers and exchanges for compliance and lawful use verification;
- With Service Providers (Firebase, AWS, SendGrid, RevenueCat) under contractual confidentiality and security obligations;
- With regulators or law enforcement when legally required;
- In business transactions such as mergers, acquisitions, or reorganizations;
- In aggregated or anonymized form, which cannot identify Users.
6. Data Retention
- Data is retained only as long as necessary for contractual or legal obligations.
- The following timing considerations apply with respect to data retention:
- Registration/account data: retained until account deletion.
- Transaction data: retained for such duration as required by applicable laws.
- Analytics/logs: retained for a limited operational period.
- Once the retention purpose or the mandatory legal retention duration expires, Personal Data is either deleted, anonymized or dealt with in accordance with applicable laws and regulations.
7. International Transfers
Personal Data may be transferred internationally to Service Providers or other individuals or entities for purposes connected with the Services. You hereby expressly consent to such transfer. You also consent to the transfer of your Personal Data outside of your jurisdiction, including for purposes of storing, hosting or processing your Personal Data in servers that are located outside of your jurisdiction.
Safqa ensures adequate protection via contractual clauses, technical safeguards, or reliance on adequacy decisions.
Primary hosting is on Amazon Web Services (AWS). By agreeing to this Privacy Policy, You are deemed to have also agreed and consented to AWS’s privacy policy which is accessible at https://aws.amazon.com/privacy/ as it may be amended from time to time or the privacy policy of any other service provider that may replace AWS.
8. Data Security
Safqa applies organizational and technical measures, including:
- Encryption in transit and at rest;
- Access controls and monitoring;
- Security training and internal policies.
In the event of a breach, Safqa will use its best efforts to notify affected Users and regulators in compliance with the law.
9. User Rights
Users may exercise the following rights in connection with their Personal Data:
- Access — confirmation of processing and copy of Personal Data.
- Rectification — correction of inaccurate or incomplete Personal Data.
- Erasure — deletion of Personal Data, subject to legal obligations.
- Portability — receipt of Personal Data in structured, machine-readable format.
- Objection — to processing of Personal Data.
- Withdrawal of Consent — for processing of Personal Data based on prior consent.
- Complaint — to supervisory authorities.
Requests may be sent by email to support@safqa.com. Safqa will use its best efforts to respond to requests within ninety (90) business days or notify Users if additional time is required to process their requests.
10. Minors
Safqa does not knowingly collect Personal Data from individuals under the age of 21. If Safqa becomes aware that Personal Data has been collected from a minor without consent, it will be deleted promptly.
11. Changes to This Policy
Safqa may update this Privacy Policy from time to time in its sole discretion. Significant changes will be communicated within the App, on Safqa’s website or through any other means determined by Safqa in its sole discretion. Users are advised to review this Privacy Policy regularly for updates.
12. Third-Party Sites and Services
The App and/or Safqa’s website may contain links to third-party websites, products, and services. Information collected by third parties from you, which may include your Personal Data, is governed by their privacy practices. We advise you to learn about the privacy practices of those third parties before engaging with them and/or disclosing your Personal Data to them. Safqa assumes no responsibility and accepts no liability whatsoever as a result of your decision to share your Personal Data with third parties.
13. Cookies and Other Technologies
The App and/or Safqa’s website, the Services and email messages may use “cookies” and other similar technologies. These technologies help us better understand User behavior, tell us which parts of our website and/or App people have visited, and facilitate and measure the effectiveness of web searches.
You agree to Safqa’s use of cookies or similar technology in connection with the provision of the Services. If you want to disable cookies, you may modify your browser settings. Please note that if you disable the cookies, you will alter your experience and certain of our online features and capabilities will not be available to you once cookies are disabled.
14. Definitions
- User — any individual or entity using the Services.
- Personal Data — information relating to an identified or identifiable person.
- Processing — any operation performed on Personal Data.
- Providers — third-party exchanges, venues, or licensors supplying data to Safqa.
- Service Providers — third parties engaged by Safqa for hosting, analytics, messaging, or billing.